Homeowners Service Contract
ABOUT YOUR AGREEMENT:
Period of Agreement
If you pay by monthly standing order, your agreement runs until you tell us that you would like to cancel, or if we cancel the agreement (see “Cancellation”). You may cancel the agreement at any time. We will write to you to tell you about any changes to the terms and conditions or prices. For all other payment methods, your agreement runs for 12 months from the date it begins (or is renewed), unless you or we use the cancellation rights (set out in the clause headed Cancellation)
Your agreement begins when we process your application and you receive confirmation that contract is active.
We normally carry out the yearly inspection around the same time each year where possible, depending on workload. We will inform you in writing when your service check is due.
We will cancel your agreement if:
- You have given false information
- You do not make an agreed payment
- We are not reasonably able to find parts to keep you system working
safely, or circumstances arise which make it inappropriate for the contract to continue.
If we cancel your agreement, we will:
Give you a refund based on how long is left of any 12-month cash, cheque,
and credit or debit card payment. If you cancel your agreement with us, we will not normally give a refund. However, you are entitled to a full refund if you cancel within seven working days of taking out the agreement, as long as we have not done any work. If you cancel your agreement after we have done work, we may charge you an amount that brings your total payments up to £230.00 if we have also carried out an initial safety inspection (or £130.00 if we have not).
If we do not carry the spare parts your repair needs on the day, we will do all we reasonably can to find parts from our suppliers. We may use an approved alternative or parts that have been reconditioned by the original manufacturer. Parts charged at trade price plus 25%.
One of our engineers will always carry out the work. Any discounts given not to be run in conjunction with any other offers.
What is not covered in your contract
Ø Removing sludge or hard-water scale from the boiler or system
Ø Replacing your boiler.
Ø Repairing or replacing appliance flues
Ø Repairing or replacing parts of your central heating system and controls
- Labour and parts for any repairs necessary.
Using Personal Information
Information you provide or we hold about you may be used by us to:
- Identify you when you contact us
- Help run (and contact you about how we run) any accounts, services and products we have provided before, or provide now or in the future
Third Party Rights
Nobody other than you will be able to benefit from this agreement.
We will meet our responsibilities under this agreement within a reasonable
time unless it is impossible for us to do this because of circumstances outside our reasonable control. In particular, we will not be responsible for delays caused by our suppliers or their agents.
Highgate heating boiler/ central heating cover helps you avoid the expensive cost of emergency breakdowns. We offer homeowners peace of mind with our local, trusted and COVID19 secure service delivery starting from only £10 p/m. Highgate Heating delivers a customer centred, reliable and professional service through our committed team of gas safe engineers, plumbers, electricians, kitchen & bathroom fitters, tilers and builders 7 days a week 52 weeks a year 24/7. Sign up today for peace of mind and a personalised service.
Our homeowners service contract includes:
- An annual service of the gas boiler and system controls
- Clean magnetic filter
- Safety and performance check to ensure boiler is working efficiently including the detection of carbon monoxide
- Priority breakdown service* with 10% off labour costs.
- Reduced day rate on larger jobs
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