Our Charges
As of 1st of October 2017 a % of all profits are going to Great Ormond St Hospital and Crisis. We are also sponsoring Atlantic body and soul as they take part in the Talisker Atlantic Challenge 2022, rowing across the Atlantic raising money for The Junction YP and Body and Soul Charity.
Hourly Rates
There is a minimum charge of one hour on all jobs, thereafter work is charged in 15 minute increments.
- Plumbing £ 140 per hour
- £35 per 15 minutes thereafter
- Gas work £ 140 per hour
- £35 per 15 minutes thereafter
- Emergency call outs are charged at £200 per hour for plumbing and £230 per hour for Heating.
Fixed Price
- Boiler Service/ Gas safety certificate £130 weekdays £190 evenings and weekends
- Combined boiler service and Gas safety certificate £220
- Commercial boiler services range from:£264 for a 125kw, £369 for 125-250kw, £528 for 250-350kw
- Commercial gas safety (cp15) £180 for 3 appliances
Full Service Pricing
| Rates | Mon– 7am– | Mon– 6pm– | Saturday 7am– | Saturday 6pm– | Sunday 7am– | Mon– 12am– |
|---|---|---|---|---|---|---|
| Plumbing | £140.00 | £180.00 | £180.00 | £210.00 | £210.00 | £230.00 |
| Electrics | £140.00 | £190.00 | £190.00 | £220.00 | £220.00 | £240.00 |
| Heating & Gas Work | £140.00 | £190.00 | £190.00 | £220.00 | £220.00 | £240.00 |
| Drain Jetting & CCTV | £230.00 | £280.00 | £280.00 | £340.00 | £290.00 | £340.00 |
| Carpentry | £110.00 | £150.00 | £150.00 | £160.00 | £160.00 | £230.00 |
| Roofing | £130.00 | £180.00 | £180.00 | £190.00 | £190.00 | £230.00 |
| Building | £120.00 | £150.00 | £150.00 | – | £170.00 | £240.00 |
| Boiler Service | £130.00* | £190.00* | £190.00* | – | £210.00* | – |
| Gas Safety Certificate | £130.00* | £190.00* | £190.00* | – | £210.00* | – |
Our engineers will give a verbal or written estimate, if requested, before work commences.
Materials are charged at trade plus 25%.
All estimates are valid for 1 week.
All prices are subject to VAT. Registration no 232606434
Additional Information
- 1 hour minimum charge on hourly rate work, then in 15 minute increments.
- Payment must be made in full upon receipt of the invoice by credit/debit card (our chip & pin machines provide a secure method) or in cash
- Estimates are generally non-chargeable, but some may incur a charge depending on the nature of the work, time, and location
- Fixed prices (*) are subject to VAT and can be provided either verbally or in writing upon request before work commences
- Commercial boiler & gas safety certificates are charged at commercial & gas hourly rates
- Materials are charged at trade prices plus a 25% mark up and are subject to VAT
- Material collection for non-stock items is kept to a minimum and will not exceed 45 minutes of the current hourly rate for that trade
- Invoices are digital (hard copies are available upon request) and show a full description of works including times and a full breakdown of labour and materials
- Insurance reports are charged at a nominal £50 plus VAT which is redeemable against the future work
- We do not surcharge for credit card payments
Payment Methods
- Cash payments to be made directly to the engineer
- Credit/debit cards: we accept the following: visa, mastercard.
Estimates
We aim to provide second to none customer service from start to finish. The first step to completing a job satisfactorily is to provide an accurate estimate of the work required and how much it will cost.
Estimates, either verbal or written, can be obtained from our engineers at any time, or an appointment can be made for one of our trained Estimators to call in and assess your job.
Our Estimators will cost your job and produce a plan of the most efficient way to carry out the work, which causes you the least inconvenience possible.
Our team of Estimators and Technical Service Managers will also ‘project manage’ your job, assisting and informing at every stage, no matter how large or small the job.
You will be kept fully informed of the progress of your job through regular updates from our team.
Written estimates will be posted (or emailed) within 48 hours of an estimator’s visit and are valid for 6 month
Work Guarantee
Our labour is backed by our own guarantee of workmanship that is second to none and all materials and products are covered by full manufacturers’ warranties. We also undertake to take up customer complaints or queries with manufacturers whenever possible.
Our livelihood depends on your satisfaction. A huge amount of our work comes from customer recommendations, so your guarantee of excellent service and workmanship comes from our determination to protect our hard earned reputation.
Any defects arising from faulty installation or repair work, that may require rectification, and that occur within the guarantee period, are treated as a priority and will be dealt with at the customer’s earliest possible convenience.
Problems which arise outside the company’s standard guarantee period will also be given priority and any work that needs to be rectified will be dealt with at the customer’s earliest possible convenience. Any work rectified outside this period will be chargeable but this may be at a reduced rate, at the company’s discretion.
