Charges

As of 1st of October 2017 1% of all profits are going to Great Ormond St Hospital and Crisis.

SPECIAL OFFER: ALL BOILER SERVICES AND GAS SAFETY CERTIFICATES ARE ON SALE FOR £100. THIS IS A TIME LIMITED OFFER.

Customers are charged from when the engineer arrives at their property to when the job is finished.

All payments are to be made immediately upon completion by cash or credit card.


Hourly Rates:

There is a minimum charge of one hour on all jobs, thereafter work is charged in 15 minute increments.

  • Plumbing £ 120 per hour
  • £30 per 15 minutes thereafter
  • Gas work £ 130 per hour
  • £32.50 per 15 minutes thereafter
  • Emergency call outs are charged at £200 per hour for plumbing and £230 per hour for Heating.

Fixed Price:

  • Boiler Service/ Gas safety certificate £120.
  • Combined boiler service and Gas safety certificate £220.
  • Commercial boiler services range from:£264 for a 125kw, £369 for 125-250kw, £528 for 250-350kw
  • Commercial gas safety (cp15) £180 for 3 appliances 

Our engineer will give a verbal or written estimate, if requested, before work commences.

Materials are charged at Rrp.

All prices are subject to VAT. Registration no 232606434

RatesMon–Fri
7am–6pm
Mon–Fri
6pm–12am
Saturday
7am–6pm
Saturday
6pm–12am
Sunday
7am–12am
Mon–Sun
12am–7am
Plumbing£120.00£150.00£150.00£160.00£160.00£200.00
Electrics£100.00£150.00£150.00£160.00£160.00£200.00
Heating & Gas Work£130.00£170.00£170.00£180.00£180.00£220.00
Drain Jetting & CCTV£170.00£200.00£200.00£250.00£210.00£250.00
Appliances£85.00£160.00£95.00£160.00£105.00£200.00
Carpentry£90.00£130.00£130.00£140.00£140.00£200.00
Roofing£95.00£150.00£150.00£160.00£160.00£200.00
Building£95.00£130.00£130.00–£140.00£200.00
Locksmiths£95.00£130.00£130.00–£140.00£200.00
Boiler Service£120.00*£170.00*£170.00*–£180.00*–
Gas Safety Certificate£120.00*£170.00*£170.00*–£180.00*–
Combined Service & Gas Safety£220.00*–––––
Material Collection by Engineer£80.00–––––
White Goods Disposal per Item£80.00*£80.00*£80.00*–––
Material Collection by Depot£40.00–––––

Estimates:

Estimates are available from our engineers or we are happy to make an appointment for an estimator to visit you.

Invoice:

An invoice will always be provided

Payment:

Payment must be made in full by credit card, cheque or cash to the engineer upon receipt of invoice.

Some estimates may incur a charge depending on the nature of the work, the area and the time of the appointment. Any charge made will be deducted from the final invoice.

Central Heating Breakdowns and Repairs

Our heating engineers can carry out all types of central heating breakdown repairs quickly and efficiently including boiler breakdowns / repairs, boiler fault finding , radiator repairs and burst and frozen pipes.

Boiler Installations

Our heating engineers can install or reposition all types of boilers including, condensing boilers, non condensing boilers, combination boilers and gas boilers. They are also fully experienced in combi boiler conversions.

Vaillant and Worcester now come with a comprehensive 5 year. Valliant are currently the most popular boiler in the U.K ,accounting for 70% of boilers in British homes. They come with a 24 hour manufacturer's service to back it up.

Boiler Services and Gas Safety Checks

It's recommended that your boiler is serviced annually in order to keep it working safely and efficiently and to reduce the risk of expensive breakdowns.

Highgate Heating service and carry out safety checks on all types of boilers including, condensing boilers, non condensing boilers, combination boilers and gas boilers.

Gas Appliances

Our Gas Safe Registered heating engineers can install, maintain, repair and service all types of gas appliances including gas cookers and hobs, gas fires and heaters, gas tumble dryers and water heaters.

Our heating engineer will issue you with a Gas Safety record or a Landlord Gas Safety record once they have serviced, installed or repaired your boiler or gas safe appliance.

Central Heating

Highgate heating can design, install and repair complete central heating systems and perform central heating upgrades which can include a new boiler, radiators, controls such as thermostats, pumps and valves, and pipe work. Our heating team can also install unvented and vented water cylinders quickly and professionally and water heaters, immersion heaters, and overflows can be fitted and repaired.

We offer a full heating system power flush service to remove corrosion and sludge to enhance the efficiency of your boiler and heating system. The following are indications that your heating system needs power flushing:

  • Cold areas on your radiators
  • Blockages
  • Corrosion of the heating system in your pipe work and radiators
  • Boiler contamination
  • Banging and knocking from boiler and system
  • Build up of contaminants in your heating pump

It is advisable to power flush a heating system immediately before fitting a new boiler to an existing system to prevent possible future problems.

Underfloor Heating Systems

Our engineers specialise in designing and installing underfloor heating systems. Hot water underfloor heating can be run with almost any type of boiler and off of the main heating system. Our engineers can also install an electric underfloor heating system which consists mainly of the installation of a heating mat and a thermostat. Both underfloor heating systems can be used with concrete or wooden floors.

Estimates

Our heating estimator is available to visit your property and discuss your requirements. He will then assess the work and provide you with a detailed description of the estimate, a full breakdown of the costs and organise a schedule, which is designed to create as little disruption to you as possible.

Quality Service

Highgate heating engineers provide an efficient and professional service from start to finish. Our heating engineers are polite, neat and tidy individuals, And not only will our heating engineers clean up after themselves, but they won't leave you with piles of rubbish to dispose of after the job is completed.

Guarantee and Rates

All workmanship is covered by our full Guarantee and our Company Charges are transparent and competitive.

Central Heating Services

Our heating engineers are trained to handle all types of domestic work, including:


  • Central Heating Installation
  • Central Heating Maintenance
  • Central Heating Problems
  • Central Heating Repairs
  • Central Heating Servicing
  • Central Heating Controls
  • Central Heating Switches
  • Domestic Heating Installation
  • Domestic Heating Maintenance
  • Domestic Heating Problems
  • Domestic Heating Repairs
  • Domestic Heating Servicing
  • Domestic Heating Controls
  • Domestic Heating Switches
  • Gas Boiler Installation
  • Gas Boiler Maintenance
  • Gas Boiler Problems
  • Gas Boiler Repairs
  • Gas Boiler Servicing
  • Gas Boiler Breakdowns
  • Gas Boiler Fault Finding
  • Electric Boiler Installation
  • Electric Boiler Maintenance
  • Electric Boiler Problems
  • Electric Boiler Repairs
  • Electric Boiler Servicing
  • Electric Boiler Breakdowns
  • Electric Boiler Fault Finding
  • Radiator Installation
  • Radiator Maintenance
  • Radiator Problems
  • Radiator Thermostatic Valves
  • Radiator Bleeding
  • Radiator Balancing
  • Radiator Replacement
  • Thermostat Installation
  • Thermostat Repairs
  • Vented and Un-vented Cylinders
  • Landlord Gas Safety Certificates
  • Combi Conversions
  • Power Flushes
  • Preferred Installer of Worcester Bosch

Estimates

We aim to provide second to none customer service from start to finish. The first step to completing a job satisfactorily is to provide an accurate estimate of the work required and how much it will cost.

Estimates, either verbal or written, can be obtained from our engineers at any time, or an appointment can be made for one of our trained Estimators to call in and assess your job.

Our Estimators will cost your job and produce a plan of the most efficient way to carry out the work, which causes you the least inconvenience possible.

Our team of Estimators and Technical Service Managers will also 'project manage' your job, assisting and informing at every stage, no matter how large or small the job.

You will be kept fully informed of the progress of your job through regular updates from our team.

Written estimates will be posted (or emailed) within 48 hours of an estimator's visit and are valid for 6 months.

Work Guarantee

Our labour is backed by our own guarantee of workmanship that is second to none and all materials and products are covered by full manufacturers' warrantees. We also undertake to take up customer complaints or queries with manufacturers whenever possible.

Our livelihood depends on your satisfaction. A huge amount of our work comes from customer recommendations, so your guarantee of excellent service and workmanship comes from our determination to protect our hard earned reputation.

Any defects arising from faulty installation or repair work, that may require rectification, and that occur within the guarantee period, are treated as a priority and will be dealt with at the customer's earliest possible convenience.

Problems which arise outside the company's standard guarantee period will also be given priority and any work that needs to be rectified will be dealt with at the customer's earliest possible convenience. Any work rectified outside this period will be chargeable but this may be at a reduced rate, at the company's discretion.

Once a job is finished and the account settled, our call-centre operatives are at your disposal, should you wish to contact us about any recent work carried out.

If you have any unresolved queries, require further information or fail to be completely satisfied with any work carried out by Highgate Heating then please contact us, quoting your invoice number, using the contact details below and we will deal with the matter immediately.

Telephone:07985 638829 

Email: enquiries@highgateheating.co.uk

We always endeavour to provide the highest levels of customer care & satisfaction. Our reputation is important to us. If you are dissatisfied in any way please contact us & your concern will be dealt with immediately.